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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Josh Ogle

Josh Ogle

October 25, 2024

5  out of  5
rating by Josh Ogle
"My wife and I went to a few other insurance agencies and couldn’t find what we needed for our new home purchase. I gave Michael Leach a call and he said he could help without hesitation. Their Agent Tracy was in contact with us in minutes. Tracy was a pro through the whole process and was instrumental with our home buying deadlines. Great people. Highly recommend."
We responded:
"Thank you so much for taking the time to leave a review - we appreciate you allowing us to help you more than you know. Tracy is the ultimate pro - thank you for acknowledging her!!"
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Tom Hussey

October 7, 2024

5  out of  5
rating by Tom Hussey
"Great Service Today! I had numerous polices that required updating and explanations… Amanda was calm, efficient and friendly handling everything."
We responded:
"Thank you so much for taking the time to write this review about our agency Tom. Amanda IS truly outstanding - thank you for recognizing her! We appreciate the opportunity to help you with your insurance more than you know - ML"
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Maranda Harrison

September 13, 2024

5  out of  5
rating by Maranda Harrison
"It is always a pleasure working with this team! Tracy is fantastic and very helpful. I would highly recommend them for any of your insurance needs."
We responded:
"Thank you for the kind words for Tracy and our agency Maranda - it means a lot! Thank you for allowing us to help you with your insurance! ML"
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Jennifer Lewis

August 27, 2024

4  out of  5
rating by Jennifer Lewis
"This would have been 5 stars if it were just about my agent, Michael Leach. The four stars is due to the frustration from filing a homeowners claim and how much effort it took on behalf of myself and my agent to get the desired result. My agent is thorough, determined, helpful and very easy to work with. The agency outside of this was not. I spoke a few times with the adjuster and while I feel the right decision was made, I feel it was made mainly because he was tired of dealing with me fighting for my home and what we needed done. I have had State Farm for over 30 years and have never had to file a homeowner’s claim. Any vehicle claim I have had to file in the past has been a smooth process. Homeowners has been a different story. Everyone in the agent’s office has been a true pleasure to work with."
We responded:
"Jennifer thank you so much for taking the time to leave such a thoughtful review - and thank you for the kind words. I am so pleased that we were able to arrive at the desired outcome. Thank you for allowing us to help you with your insurance - it means a lot! ML"
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Janet Norton

July 25, 2024

5  out of  5
rating by Janet Norton
"After being notified that my Allstate commercial auto policy was not being renewed and waiting two weeks for a reason, I had no choice but to go with a different carrier. So, at the last minute, 5:00 pm on the day it was to expire, I called Michael Leach's State Farm office. A great lady,Tracy, helped me. She stayed for 45 minutes after her work day to get a binder in place. She was so nice. Highly recommend his agency."
We responded:
"Janet thank you so much for taking the time to share your experience - we appreciate it more than you know! ML"
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Cathy Spiegel

July 12, 2024

5  out of  5
rating by Cathy Spiegel
"I can't say enough about the customer service that he provided. After having bad luck with other situations, he jumped right in and helped and was very thorough. He was very friendly and understanding."
We responded:
"Thank you so much for sharing your experience, Cathy! I'm glad I could provide thorough and friendly customer service to help you out. We're always here for you whenever you need assistance. - Michael Leach, State Farm Insurance Agent, West End, NC"
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La Belle Vie

May 22, 2024

5  out of  5
rating by La Belle Vie
"I cannot say enough about Michael Leach! He is extremely knowledgeable and friendly. It is obvious he cares for his clients and I felt it the second I sat down to meet with him. I highly recommend Michael Leach."
We responded:
"Thank you so much for taking the time to leave a review - it means a lot to me and our team of outstanding agents!"
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Vic Graham

May 19, 2024

5  out of  5
rating by Vic Graham
"Always a friendly and supportive staff. Great people to work with and thank you all !"
We responded:
"Thank you, Vic! We're pleased to hear you found our staff friendly and supportive. We're grateful for your kind words and look forward to assisting you further. - Michael Leach - State Farm Insurance Agent, West End, NC"
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Catherine Wall

May 15, 2024

5  out of  5
rating by Catherine Wall
"She was very polite . Purchase car insurance"
We responded:
"Thank you for taking the time to leave a review Catherine - it means a lot! Thank you for allowing us to help you with your insurance!"
Profile photo of M Roll

M Roll

April 16, 2024

5  out of  5
rating by M Roll
"So far it appears great quoted prices however corporate seems to take forever to review and approve a new policy. The phone call support is lacking at corporate and often referred to talk to local agent. Mike and his team are very approachable and keen on customer support. Thank you for getting back to me and I look forward to hearing from you soon."
We responded:
"Thank you for taking the time to leave a review. I would encourage you to deal with our outstanding local team (vs corporate). If you email me your name as it appears on the auto insurance application I would love an opportunity to take a look at it for you - we always want to provide 5 Star service - michael@mleachagency.com **Update - Thank you so much for your patience in allowing us the time to make sure everything went smoothly Mr. Roll - it means a lot. Thank you for allowing us to help you with your insurance! "
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Solomon Lopez

February 21, 2024

5  out of  5
rating by Solomon Lopez
"The best insurance agency in the area. Cannot say enough good things about the hard working people at this establishment."
We responded:
"Wow Solomon - how kind of you to take the time to leave that awesome review. It is a pleasure to help you with your insurance - thank you sir!"
Profile photo of Jan Wojas

Jan Wojas

February 13, 2024

5  out of  5
rating by Jan Wojas
"We are in the process of moving to North Carolina. I followed the recommendation of my friend to acquire a quote for cars and home insurance from Micheal Leach Agency. Tracy A Gash was the person, who answered the call instantly. The most professional, swift and friendly person and full of knowledge, beyond expected expertise from the insurance representative. Her attentive character gained my trust after a few minutes of conversation. I hope next steps in the process of moving to NC to be as smooth and friendly as this one."
We responded:
"Jan thank you so much for taking the time to leave that review - it means a lot. We are big fans of Tracy’s as well - she is outstanding! Thanks again - ML"
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Tommy Freeman

February 10, 2024

5  out of  5
rating by Tommy Freeman
"Michael was great, he answered all of my questions and was very helpful. Great experience!! Michael is the MAN!"
We responded:
"Thank you Tommy it is always a pleasure to work with you - ML"
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Sandra Lee

December 8, 2023

5  out of  5
rating by Sandra Lee
"Michael has always gone above and beyond as my carrier. He continually makes sure my policy is best to suit me and my needs year after year. I highly recommend Michael Leach for his quality customer service and dedication to his business."
We responded:
"Thank you so much Sandra! It is a pleasure to help someone as nice as you!"
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jaime diaz

December 4, 2023

5  out of  5
rating by jaime diaz
"Michael went more than the extra mile to make sure we received the best service. I've been with State Farm for more than 50 satisfying years, and never treated better. JD, North Carolina"
We responded:
"Thank you for the great feedback - it is a pleasure to help someone as nice as you - ML"
Profile photo of Rick Schwartz

Rick Schwartz

September 20, 2023

5  out of  5
rating by Rick Schwartz
"We recently moved to Pinehurst and needed an agent to assist with new Home as well as golf cart policies. We had an OUTSTANDING experience with Tracy Gash of the Michael Leach Agency. Highly recommend this group and Tracy."
We responded:
"Rick, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Paige Hartsell

May 16, 2023

5  out of  5
rating by Paige Hartsell
"Michael Leach and State Farm are like family! Top tier support, communication and follow through! Knowing I have Michael as my agent is worth everything! Can't be happier with my experience! A true testament to being better than a great neighbor, but a great friend! Right there! Exactly when needed! Every time! Very lucky lady!"
We responded:
"Paige - thank you so much for the kind words about how we take care of our people - and you are definitely our people."
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Travis Sutis

May 12, 2023

5  out of  5
rating by Travis Sutis
"Amazing Service! Would Recommend To Anyone!"
We responded:
"Thank you Travis!! Appreciate that more than you know - ML"
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Shane Parker

March 6, 2023

5  out of  5
rating by Shane Parker
"Michael and Amy have always been great to us! They both recently helped us get paid on a claim that I was having trouble with!! We've been customers since Michael's dad Jim opened up their business in Pinehurst, and we couldn't be any happier!!"
We responded:
"Shane you are too kind - thank you for complimenting Amy for her work on your recent auto insurance claim - it means a lot! We appreciate the opportunity to help you with your insurance - ML"
Profile photo of Michael White

Michael White

January 25, 2023

5  out of  5
rating by Michael White
"Michael and his team are great. They have been very responsive and easy to work with."
We responded:
"You are too kind Michael - it is a pleasure to help you with your insurance - thank you for taking the time to leave a review!"
Profile photo of Rick Nasse

Rick Nasse

January 3, 2023

5  out of  5
rating by Rick Nasse
"Great service definitely recommend"
We responded:
"Thank you for allowing us to help you with your insurance Rick!"
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Nancy Manar

December 8, 2022

5  out of  5
rating by Nancy Manar
"Michael Leach State Farm is the best. The whole staff with their leader Michael Leach have gone the extra mile for me for 10 years since I moved to NC from Texas. ! I’ve been a SF customer for almost 63 years."
We responded:
"We love you Nancy! Thank you for the kind words!"
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Lisa Ritchie

November 17, 2022

5  out of  5
rating by Lisa Ritchie
"Our experience could not have been better. Thank you Tracy!"
We responded:
"Lisa, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in West End."
Profile photo of Greg Riley

Greg Riley

November 15, 2022

5  out of  5
rating by Greg Riley
"Tracy was great to work with. Easily got new home and auto insurance saving me money over USAA."
We responded:
"Thank you for the five-stars, Greg! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of June Gunter

June Gunter

October 26, 2022

5  out of  5
rating by June Gunter
"I have only had the best service from Michael Leach and State Farm. Starting with auto 20 years ago, then my house, and now that I’m retired, a health plan! Michael has personally worked to see that I have the coverage I need at the best price. Thanks for your expertise and diligence, Michael!"
We responded:
"June, thank you for your kind words! It has been a pleasure to be your State Farm agent. My office is here for you whenever you need us most and I look forward to continuing our relationship for years to come!"